Effective Date: June 1, 2026

We want you to feel confident purchasing from Savor and Soothe. Because our offerings include food products, digital materials, and professional services, refund and cancellation policies vary by product or service type.

1. Physical Food Products

Due to food safety considerations, food products, meal kits, dry mixes, and other perishable or consumable products are generally non-returnable.

If your order arrives damaged, incorrect, defective, or otherwise unusable, please contact us within 7 days of delivery at gloria@savorandsoothe.com with your order number and photographs of the issue.

We will review the situation and, when appropriate, provide a replacement, store credit, or refund.

Please do not consume a product if the packaging appears damaged, compromised, or unsafe.

2. Non-Food Physical Products

Unused, unopened non-food products may be eligible for return within 14 days of delivery, unless otherwise stated on the product page.

Customers are responsible for return shipping unless the item was defective, damaged, or sent incorrectly.

Items must be returned in their original condition and packaging.

3. Digital Products

Because digital products, downloads, and electronically delivered educational materials are immediately accessible, purchases are generally non-refundable once the product has been delivered or accessed.

If you experience a technical problem preventing you from accessing a purchased digital product, please contact us so that we can help resolve the issue.

4. Nutrition Counseling Appointments

Appointments may be canceled or rescheduled with at least 24 hours' notice without a cancellation fee.

Cancellations made with less than 24 hours' notice or missed appointments may be subject to a late-cancellation or no-show fee.

Exceptions may be made at Savor and Soothe's discretion for emergencies or unusual circumstances.

5. Packages and Programs

Refund and cancellation terms for multi-session packages, group programs, courses, workshops, or other programs will be provided at the time of purchase.

If a separate written agreement or program-specific policy applies, that policy will govern.

6. Professional Services

Consulting, research, editing, copywriting, speaking, and other professional services are subject to the terms of the applicable proposal, contract, or statement of work.

Unless otherwise stated in writing, deposits and payments for professional services may be non-refundable once work has begun or a service date has been reserved.

7. Events and Workshops

Refund and cancellation policies for individual events, workshops, courses, or programs will be disclosed at registration.

If an event is canceled by Savor and Soothe, registered participants will be notified and will receive the refund or alternative option specified for that event.

8. Subscriptions and Recurring Purchases

If Savor and Soothe offers subscriptions or automatically renewing services, the applicable subscription terms—including price, billing frequency, renewal terms, and cancellation instructions—will be clearly disclosed at the time of enrollment.

Customers may cancel recurring services according to the cancellation method provided at enrollment.

9. Promotional or Sale Items

Products identified as final sale, clearance, promotional, customized, or otherwise non-refundable are not eligible for return or refund except where required by applicable law.

10. How to Request a Refund or Resolve an Order Issue

Please contact:

Savor and Soothe
Email: gloria@savorandsoothe.com

Please include your name, order number, purchase date, and a brief description of the issue.

We will review requests individually and respond within a reasonable period.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.